1. Payment and renewal
In the bot, a customer chooses a period and pays a separate invoice using an available method. Purchases are one-time, with no automatic renewal or future charge to cancel. Another period requires another purchase.
Check the final amount, currency and access period in the bot before confirming payment.
2. First-purchase refund
If Sezam is not right for you, you may request a full refund of your first purchase within 14 calendar days of payment, even if you have tried connecting. Contact Help in @sezamvpnbot or [email protected]. Include the purchase date, payment method, amount and transaction ID if available. Do not send full card numbers, CVV or passwords.
This guarantee is available once per account and does not apply to repeat purchases or extensions. Once a refund is confirmed, the refunded access period ends. If access was not provided or a material problem could not be resolved, contact us even after 14 days; we will review the issue and your applicable consumer rights.
3. How refunds are sent
Refunds are issued through the original payment method where technically possible. We will tell you the decision and how the refund will be handled. The time for funds to appear depends on the payment service and bank.
If your bot support request remains unresolved, email [email protected]. You may contact the payment provider or use remedies under applicable law. Choosing not to buy another period does not interrupt a period already paid for.